Holidayresort Fort den Haak

Frequently asked questions

Questions about your booking and the Corona virus?

The Corona virus and the uncertainty associated with it affects us all.

Therefore the most important information in a row

Then the following applies: we have a cancellation policy. See our site.

Arrival and departure days

The changeover day is Friday. In the early and late season we use more flexible arrival and departure days.

Can I cancel my booking?

The booking or reservation you make is legal. A right of withdrawal (the so-called cooling-off period) of 14 days does not apply to the agreements you conclude with Welcome in Zeeland. We recommend that you take out travel and cancellation insurance anyway. The Recron conditions apply to our services.

Can I book extras, such as a highchair?

In most cases this is not a problem. Always contact the reception to finalize this. High chair € 6.50

Are there accommodations that are suitable for the disabled?

We have no accommodation that is suitable for the disabled. 

Until what age do children stay for free?

Children always pay.

Is it allowed to receive visitors?

Naturally, visitors are welcome. Are you staying in a house where more people are allowed than the number of people in your booking? Then the visitors can even spend the night. You must always report this in advance and the maximum number of people may never be exceeded, in other words: safety requirements.

I have lost or lost something. Where can I report this?

Report immediately if you miss something at our reception. Our Housekeeping checks and cleans the house after departure. We store, collect and archive lost and found items for 1 month.

Can I use WiFi in the accommodation?

Wifi is available in every accommodation. You will find the password in the accommodation.

What are the rental conditions?

The Recron conditions apply to our services. You can find this here.

Is a deposit required?

We do not request a deposit. If you cause damage, notify us immediately. We then look for the right solution together.

What is included in the rent?

The rental price is (usually) including energy costs. Bed linen, final cleaning and tourist tax are mandatory and can be seen on your reservation overview and / or invoice. You can rent towels, kitchen textiles and children's furniture separately on request.

What are the arrival and departure times?

You can check in from 4 p.m. to 6 p.m. on friday and monday. If you arrive on other days, please inform us in advance. The reception is then open or you have been informed that the key is in a key safe. You check out at 9.30 a.m.

Can I change my reservation?

Yes you can and it is easy. You can change your booking by contacting our reception.

I have already submitted my credit card details, but now I receive an invoice. How is that possible?

When booking through a tour operator ( etc) you will be asked for your credit card details. However, you do not pay via a credit card. This information is requested as a guarantee. That is why you will receive an invoice from us, with which you can make a down payment and / or a residual payment.

Are pets allowed?

Pets are not allowed everywhere. This is indicated per property. Only 1 pet per reservation is allowed.

Why is bed linen mandatory?

We strive for quality and hygiene. In addition to being easy for you, it is also hygienic.

Can I book extra towels?

In the linnen package there is a big and a small towel per person. Extra towels you can book in advance á  3,95 euro per package.